FAQ
Answers to common questions about our Noosa chauffeur and airport transfer service booking, pricing, cancellations, luggage, child seats and more.
General
Do you service the Gold Coast Airport?
Yes, we can arrange transfers to and from Gold Coast Airport (OOL). Please contact us directly for a quote on this route.
What areas do you service?
Noosa, Sunshine Coast, Brisbane Airport (BNE), Sunshine Coast Airport (MCY), and surrounding areas.
What vehicles do you use?
- Luxury sedan (up to 3 passengers)
- Premium people mover (up to 7 passengers)
Are your drivers licensed?
Yes, fully compliant with Queensland regulations.
Can I book a return transfer?
Absolutely. You can book both legs of your journey at the same time through our online booking system or by calling our team.
Are your drivers locally based?
Yes. All of our drivers are local to the Noosa and Sunshine Coast region. They know every road, venue and attraction — and can offer recommendations if you ask.
Booking & Payment
How do I book a transfer?
Online via our website or booking system.
How far in advance should I book?
We recommend booking as soon as your travel is confirmed. For airport transfers, at least 48 hours in advance is preferred. For weddings and special events, 3–6 months ahead is advised to secure your preferred date.
What payment methods do you accept?
We accept all major credit and debit cards, Apple Pay and Google Pay via our secure online booking system. A credit card hold may be placed at the time of booking for certain services.
Do I need to pay upfront?
Yes, full payment is required at booking via secure Stripe checkout.
Can I change my booking?
Yes, up to 12 hours prior (subject to availability).
What is your cancellation policy?
- 24+ hours: full refund
- 12–24 hours: 50% refund
- <12 hours: no refund
How are refunds processed?
Via original payment method (Stripe).
Pricing
What’s included?
- Vehicle and driver
- Fuel and tolls
- Standard luggage
- Child seats (on request)
Are there extra charges?
Yes, for:
- Extra stops
- Excess luggage
- Waiting time - outside included time
- After-hours services
Airport Transfers
Do you track flights?
Yes, if flight details are provided.
How much waiting time is included?
- Domestic: 30 minutes
- International: 60 minutes
What happens if my flight is delayed?
We adjust pickup times where possible at no extra charge.
How long will you wait if my flight is late?
We provide a complimentary 45-minute wait after your scheduled landing time. This accounts for deplaning, customs (for international arrivals) and baggage collection. Additional wait time beyond this may incur a fee.
Where will my driver meet me?
Your driver will be waiting in the arrivals hall with a name board displaying your name. For Brisbane International, your driver will meet you after you clear customs.
Vehicles & Luggage
How much luggage can I bring?
Depends on vehicle. Please declare at booking.
Do you provide child seats?
Yes, included but must be requested in advance.
Can I request a specific vehicle?
Yes, subject to availability. Please let us know your preference when booking and we'll do our best to accommodate.
Safety & Conduct
What behaviour is not allowed?
- Smoking/vaping
- Alcohol consumption
- Abusive behaviour
- Offensive language
Email: info@noosadirecttransfers.com.au
Website: www.noosadirecttransfers.com.au