Terms & Conditions

ABN: 77 010 015 345
Effective Date: 01/08/2026

1. Overview

These Terms & Conditions govern all bookings and services provided by Noosa Direct Transfers (“we”, “us”, “our”). By making a booking, you agree to these Terms.

2. Services

We provide pre-booked private passenger transport services across Noosa, Sunshine Coast, Brisbane Airport (BNE), Sunshine Coast Airport (MCY), and surrounding regions.
Services are subject to availability, traffic, weather, and operational conditions.

3. Licensing & Compliance

We operate in accordance with Queensland public passenger transport laws, including:

  • Driver Authorisation (DA) requirements
  • Public Passenger Vehicle registration where applicable
  • Correct CTP insurance classification

4. Bookings

  • Bookings must be made in advance via website, booking platform, or direct contact
  • A booking is confirmed only upon payment and confirmation email
  • Customers must provide accurate:
    • Pickup/drop-off details
    • Flight information (if applicable)
    • Passenger and luggage details

Failure to provide accurate details may result in additional charges or service disruption.

5. Pricing

  • All prices are in AUD and do not include GST
  • Pricing includes fuel, tolls, and standard service conditions
  • Additional charges may apply for:
    • Extra stops
    • Excess luggage
    • Extended waiting time
    • After-hours services (typically 10pm–5am, confirmed at booking)

6. Payment

  • Full payment is required at time of booking via Stripe or approved methods
  • By booking, you authorise charges for:
    • Service fees
    • Additional charges incurred (e.g. waiting time, cleaning)

7. Waiting Time

  • Airport pickups include:
    • 30 minutes (domestic flights)
    • 60 minutes (international flights)
  • Non-airport pickups include 15 minutes
  • Additional waiting time is charged at a reasonable hourly rate

8. Flight Delays

  • We monitor flights where details are provided
  • Pickup times will be adjusted where reasonably possible
  • No penalties apply for genuine airline delays if details were provided

9. Passenger Conduct (Strict Policy)

Passengers must:

  • Wear seatbelts at all times
  • Not smoke, vape, or consume illicit substances
  • Not consume alcohol
  • Not behave in a disruptive, abusive, or unsafe manner

We reserve the right to refuse or terminate service immediately without refund if conduct is breached or safety is compromised.

10. Damage & Cleaning Fees

  • Customers are responsible for any damage caused to the vehicle
  • A cleaning fee will be charged for:
    • Vomit
    • Spills
    • Excessive mess
  • Charges will be processed via the original payment method

    • (Stripe)

11. Child Safety

  • Child restraints are included but must be requested at booking
  • Compliance with Queensland child restraint laws is mandatory

12. Luggage

  • Luggage must be declared at booking
  • Excess or oversized items may incur additional charges
  • We are not liable for loss or damage unless caused by negligence

13. Cancellation Policy

Customer Cancellations:

  • More than 24 hours: Full refund
  • 12–24 hours: 50% refund
  • Less than 12 hours: No refund

No Shows:

  • No refund applies

Changes:

  • Allowed up to 12 hours prior, subject to availability

Operator Cancellations:

  • Full refund or alternative service offered

Refund Processing:

  • Processed via Stripe (3–7 business days typical)

14. Limitation of Liability

To the extent permitted by Australian Consumer Law:

  • Liability is limited to resupply or refund
  • We are not liable for indirect or consequential loss

15. Force Majeure

We are not liable for delays or service failure due to:

  • Traffic
  • Weather
  • Road closures
  • Events outside our control

16. Amendments

We may update these Terms at any time. Continued use of services constitutes acceptance.

17. Contact

Email: info@noosadirecttransfers.com.au
Website: www.noosadirecttransfers.com.au